Wrist Pinnacle / At your side

A little help.
At any point.

Still deciding, waiting for your watch, or getting to know it? Start with what you need.

For an existing order, include the email used at checkout if it’s different from the one above. An Ownership & Service Reference is helpful, but never required.

Have photos or a video? Email them to WP Support from the same address, including your order number if relevant.

While you’re here

A few useful
starting points.

I’m not sure which watch suits me.

Start with a shape or finish you like. The Studio’s optional guide can help narrow your choices by the way you’ll use your watch. You can skip any question.

Can I ask about fit before ordering?

Yes. Send the model you’re considering and your wrist measurement, if you know it. We can help you understand the options for that watch before you decide.

Where can I find delivery information?

Check the estimate on your selected product page and the delivery information. If you have already ordered, use your tracking link or send us your order number.

Something doesn’t seem right with my watch.

Choose “Care or service” above and describe what you noticed and when it started. Include the model and order number if available. Photos or a short video can help us understand what’s happening.

Looking for a policy? Returns and refunds · More questions