Support
Shipping & Delivery
Clear routes for product, order, care, and service questions—defined by the actual Wrist Pinnacle operating model.
Every current Wrist Pinnacle watch order includes complimentary tracked shipping within the United States and delivery protection for confirmed loss or transit damage.
Where we ship
Wrist Pinnacle is currently prepared for customers in the United States only.
Order preparation
Each watch is checked against its selected model and Colorway before it is handed to fulfilment.
Delivery expectation
Delivery typically takes around two weeks. This is an estimate rather than a guaranteed delivery date and may vary by destination, transit conditions, and order-specific circumstances.
Tracking
When tracking becomes available, use Track your order with the order or tracking reference. Tracking milestones show the current progress of the shipment.
Delivery protection
If an order is confirmed lost or damaged in transit, Wrist Pinnacle replaces it at no additional cost. Contact Support with the order number and email used at checkout so the delivery record can be reviewed.
Returns and refunds
Delivery protection applies to confirmed loss or transit damage. Other return requests follow the eligibility and 14-day window in the Refund Policy.
WP Support
Start with the exact record.
For order, delivery, care, or warranty questions, send the exact model and Colorway with the order number or checkout email. An Ownership & Service Reference is helpful after delivery, but it is never required.