Refund policy

We have a 14-day return policy. You have 14 days after receiving your item to request a return.

Eligibility

To be eligible for a return, the item must be in the same condition in which you received it, unworn and unused, with its original packaging. You will also need the order number or other proof of purchase.

Starting a return

To request a return, contact support.wristpinnacle@gmail.com before sending the item. If the return is accepted, Wrist Pinnacle will provide the return instructions and destination. Items sent without first requesting a return may not be accepted.

Damages and delivery issues

Please inspect the order when it arrives and contact Support promptly if the item is defective, incorrect, or damaged so the order can be reviewed.

If an order is confirmed lost or damaged in transit, Wrist Pinnacle replaces it at no additional cost. Delivery-protection replacements are handled through Support and are separate from an ordinary return request.

Exchanges

If you want a different current Colorway, contact Support. An eligible return and replacement order may be arranged subject to the current catalogue and availability.

Refunds

Wrist Pinnacle will notify you after the returned item is received and inspected. If the refund is approved, it will be issued to the original payment method. Your bank or card provider may require additional time to process and post the refund.